Professional Summary
Highly motivated and adaptable professional with a strong work ethic and exceptional interpersonal skills. Proven ability to lead teams, manage projects, and deliver results in fast-paced environments. Adept at mastering new skills, building relationships, and driving organizational success through effective communication and problem-solving.
Core Competencies
Leadership & Team Management
Customer Relationship Management
Sales & Marketing Strategy
Crisis Management
Social Media Marketing (Hootsuite Certified)
Cross-Cultural Communication
Community Engagement
Web Design & Development
Professional Experience
Tourism Consultant
Full Stop Company | Dammam, Saudi Arabia
08/2023 - 08/2025
- Organized and coordinated domestic and international tours, ensuring seamless travel experiences for clients.
- Advised customers on travel itineraries, accommodations, insurance, and currency exchange.
- Customized travel plans based on individual preferences, budgets, and requirements.
- Built strong client relationships through exceptional service and attention to detail.
Social Media Manager
Abo Alrehi Trading | Dammam, Saudi Arabia
09/2023 - 08/2025
- Directed end-to-end social media for Abo Alrehi Trading, implementing data-driven strategies that increased brand visibility and engagement.
- Managed content calendars and analytics, optimizing campaigns to achieve 2.5x follower growth and 60% higher web traffic.
- Delivered monthly performance reports with insights and recommendations to guide marketing decisions.
Website Manager
Abo Alrehi Trading | Dammam, Saudi Arabia
09/2023 - 08/2025
- Developed and customized the company's Salla.sa e-commerce store, improving load time by 40% with a mobile-first design.
- Managed daily operations, SEO, and promotions, increasing organic traffic by 50%.
- Automated email/SMS workflows, recovering 8% of lost sales monthly.
- Aligned site content with marketing campaigns for a seamless omnichannel experience.
Shift Supervisor
Starbucks | Charlotte, NC, USA
Jan 2022 - Oct 2022
- Led and motivated teams to meet production demands and maintain high service standards.
- Trained and mentored team members on company policies, procedures, and customer service excellence.
- Collaborated with fellow supervisors to ensure smooth shift transitions and operational efficiency.
- Promoted a positive work environment aligned with the company's mission and values.
Customer Service Manager
Tamimi Markets | Dammam, Saudi Arabia
Jan 2015 - Jul 2017
- Built strong relationships with customers and team members, fostering a welcoming and productive work environment.
- Recognized for exceptional performance in the sales department; promoted to Sales Department Supervisor within six months.
- Oversaw customer service operations, ensuring high standards of satisfaction and efficiency.
Banking Customer Service Intern
National Arab Bank | Safwa, Saudi Arabia
Jun 2013 - Dec 2013
- Assisted customers with account openings, including checking, savings, and credit card accounts.
- Promoted bank products and services, highlighting benefits to potential clients.
- Addressed and resolved customer concerns, ensuring a positive banking experience.
Volunteer Experience
Digital Navigator
Charlotte Digital Navigators | Charlotte, NC
Aug 2021 - Dec 2021
- Provided digital literacy support to individuals, helping them navigate online services and tools.
- Assisted with troubleshooting technical issues and improving digital access for underserved communities.
Volunteer
OurBridge Organization | Charlotte, NC
Oct 2019 - Dec 2019
- Supported children from diverse backgrounds in building communication and cultural understanding.
- Assisted with homework and educational activities, fostering a positive learning environment.
Education
Bachelor of Arts in Communication (Organizational Concentration)
Queens University of Charlotte | Charlotte, NC
Graduated: 12/2021
- Honors: Cum Laude (GPA: 3.56)
- Dean's List
Associate Degree in Marketing
College of Technology at Dammam | Dammam, Saudi Arabia
Graduated: 06/2013
- Second Degree of Honor (GPA: 4.52)
Certifications
Social Media Marketing Certification - Hootsuite Academy (07/2021)
- Covered content strategy, audience engagement, and ROI-driven social media campaigns.
Hootsuite Platform Certification - Hootsuite Academy (07/2021)
- Mastered platform tools for scheduling, analytics, and multi-channel social media management.
Achievements & Awards
- King Abdulaziz Scholarship & Awarded for academic excellence.
- Queens University of Charlotte Scholarship & Merit-based scholarship recipient.
- Saudi Arabian Boy Scouts Association Medal & Recognized for leadership and community service.
- Dean's List & Academic honors for outstanding performance.
Publications
-
Authored: "Think Charlotte Rents are High? Be Glad You're Not in ..."
Published in [WFAE, Queens University News Service Archives, The Charlotte Ledger, Charlotte Journalism Collaborative]
Languages
Arabic: Proficient (Native)
English: Proficient (Fluent)
Technical Skills
Web Design & Development (HTML, CSS, JavaScript)
Social Media Management (Hootsuite)
Microsoft Office Suite (Word, Excel, PowerPoint)
Customer Relationship Management (CRM) Tools